The phone is what breaks the kitchen.
During the rush the calls all arrive at once. Each one pulls a member of staff out of the kitchen for around five minutes. Tony removes that interruption: it takes the whole order, in fluent Dutch, by phone and on WhatsApp, and keeps delivery customers updated on where their order has got to.
From ringtone to finished order.
Each stop shows what happens behind the scenes.
- 1TIME 00:01
The customer rings
The AI picks up within a second, in fluent Dutch, using the latest speech-to-speech technology.
📞 Incoming call - 2TIME 00:30
Order and upsell
Natural conversation, guided by your menu, with sensible upsells along the way.
🤖 Taking the order - 3TIME 01:00
Address and price
It reads the order back and confirms name, address and price. No more mistakes.
✓ Confirmed - 4TIME 01:45
Wrapping up
The AI closes the call and sends a WhatsApp confirmation straight to the customer.
💬 WhatsApp confirmation - 5IF NEEDED
Complex → a person
A question or a complaint? It hands over to a colleague. Your team carries on uninterrupted.
👋 Human handover - 6+20 MIN
Proactive updates
If the delivery time or status changes, the AI tells the customer before they have to ask.
🔔 Status update
Where it goes wrong.
- The rush seizes upEverything lands at once: the phone rings while the kitchen is already full. Orders sit waiting, or go somewhere else.
- Five minutes out of the kitchen, every callEvery call takes someone off the line, exactly when you need those hands most.
- “Where has my order got to?”, all eveningStatus calls arrive at the busiest moment, and each time someone stops working to give the same answer.
- Missed calls outside opening hoursBefore and after the shift customers ring and nobody picks up. That is revenue lost where you never see it.
No interruptions. Just flow.
The kitchen runs the way a kitchen should run.
Walk-ins at the kiosk
Collection customers order themselves at the kiosk.
Calls through SpeechCloud
Incoming calls are handled by the AI agent.
The kitchen keeps moving
The team works through without being interrupted.
The manager only for exceptions
A single prompt over the headset when there is a remake or a special request.
The result Maximum efficiency, less stress, better service and more pizza.
The same proven stack, across collection and delivery.
Takes the whole order
Tony works through your menu, upsells, checks addresses and confirms prices. By phone and on WhatsApp, including scheduled orders, around the clock.
Straight into your POS
Orders land in your till system through its API, or through the ordering site you already use. No double entry and no retyping, delivery orders included.
Delivery status and changes
Live delivery times, updates sent before customers chase, and changes to orders already in progress, with returning customers recognised.
People as backup
A complex question or a complaint? It hands over to a colleague, with the full context of the call.
Most calls are not new orders at all.
The gain is not in any one thing but in the mix: the agent takes everything that can sensibly be automated, and a person stays available for anyone who wants one.
Status: “where is my pizza?”
The largest share. And it climbs exactly when delivery times stretch and the team is already stretched too.
Changing an order in progress
An address, an extra item, a topping removed: small changes that interrupt the team today.
Would rather speak to a person
A steady group prefers human contact. The same reason a staffed till sits next to the self-checkout.
New orders and routine
This is what the agent already handles entirely on its own. With status and changes added, that share grows.
An indicative split based on testing at the pilot site. The exact mix varies by site and by time of day.
Live with a national pizza chain.
“The team were on the phone constantly. We never got round to actually making the orders.”
Tony runs live today at a pilot site of a national pizza chain, where it takes most incoming orders entirely on its own.
Book a demo and hear Tony yourselfWhat is the phone costing you now?
Put in your own numbers and see how much phone time you win back each month.
Indicative, based on 30 open days a month. The AI takes what can be automated; a person stays available for anyone who wants one.
See what that costsReady to hand over the phone?
Book a demo built around your own situation. We will let you hear Tony live.
Book a demo