You are with a customer. The phone rings.
For shops, salons, practices and trades: every missed call is a lost customer, and every booking you take by hand is time away from the work itself. The AI answers, books it in and confirms by WhatsApp. Then it stays reachable for whatever the customer asks next.
The solution: the AI support agent
From ringtone to answered question.
The AI listens first and only then decides what needs to happen. Each stop shows what goes on behind the scenes.
- 1TIME 00:01
The customer rings
The AI picks up within a second, in fluent Dutch, and says up front that the caller is speaking to an AI.
📞 Incoming call - 2TIME 00:15
Working out what they need
Triage in plain language. No phone menu and no keypresses: the AI keeps asking until it is clear what the call is about.
🧭 Triage - 3ONE OF FOUR
The right handling
Based on the triage, the call goes one of four ways.
- Book an appointmentChecks your calendar, books, reschedules or cancels.
- First-line supportSettles what needs no person: status, a change, a small query.
- Call-back request or transferIf it does need a person, the AI hands it over cleanly.
- Answering common questionsOpening hours, prices, stock, directions. Answered on the spot.
- 4TIME 01:30
Wrapping up
The AI sums up, ends the call and sends the confirmation by WhatsApp. Everything then sits in your dashboard.
💬 WhatsApp confirmation
Where it goes wrong.
- Missed calls are lost customersYou are with a customer, your hands are full, you cannot pick up. The caller moves on to the next name on the list.
- Bookings eat the dayBooking, moving, confirming, reminding. All of it at the counter, all of it at the expense of the work itself.
- The same questions, all dayOpening hours, stock, parking, prices. Simple questions nobody should have to keep answering.
- No-shows and customers who driftAn unconfirmed appointment is a forgotten one. And customers who came once never hear from you again.
From first call to regular customer.
Bookings and appointments
The AI answers, checks your diary and books the appointment there and then. Moving and cancelling work the same way, without anyone leaving the counter.
Answering questions
Opening hours, availability, prices, directions, stock. The AI knows your business and answers. By phone and on WhatsApp, including outside opening hours.
Confirmation and status on WhatsApp
Every call is followed by an automatic WhatsApp confirmation with the details. If anything about the appointment changes, the customer hears it before they have to ask. No no-shows through confusion.
Follow-ups and campaigns
Once the WhatsApp conversation exists it stays open: follow-up questions are answered automatically, and you can reach your customers directly with an offer or an announcement.
Why WhatsApp changes things.
A phone call is over the moment you hang up. A WhatsApp conversation stays there. That is exactly what a small business needs to hold on to its customers.
You are in their phone
After the first confirmation you are in their contacts. The next question comes on its own, without anyone having to ring.
Follow-ups answer themselves
“What time was it again?”, “can we make it an hour later?”, “do you take card?” The AI answers, in your own tone of voice.
Updates without a phone call
Running late, order arrived, appointment moved? The customer hears about it as it happens.
Campaigns to your own customers
Filling a quiet Tuesday, announcing a new treatment, sending a seasonal offer, to people who are already customers and already know you.
Campaigns only go to customers who contacted you themselves and have not opted out. That is how WhatsApp Business works, and it is what keeps the channel worth having.
No retail reference yet. A proven stack, though.
Straight answer: our pilot runs in QSR today, where Tony handles most incoming orders on its own. The same machinery is what retail and smaller businesses need: answering, understanding, putting it into your system and confirming on WhatsApp. You would be among the first in your sector, and we set it up with you.
Wondering what it would do for your business?
Book a demo built around your own diary, your own questions and your own customers.
Book a demo